Front: Pricing, Features & Alternatives
Shared inbox that treats email as a team workflow.
Who it’s for: Teams where support, sales and account managers share customer email and need to assign, discuss and answer messages together.
Category
Customer Support
Pricing
From $19/seat/mo
Free tier
No
Best for
Customer Support: shared inbox, email teams, account management
Front at a Glance
- What it is
- Shared inbox for customer communication
- Channels
- Email; Professional adds SMS, social and more
- AI agent pricing
- From $0.39 per conversation (Autopilot)
- Free access
- 14-day trial, no free plan
- How you pay
- Per seat, yearly prices listed
Checked November 2026 against Front pricing.
Front Pricing Plans (2026)
| Plan | Price |
|---|---|
| StarterPopular | $19 / seat / month |
| Growth | $59 / seat / month |
Pricing summary: From $19/seat/mo. Always confirm current pricing on the official site.
Key Front Features
- Starter: $25 a seat a month billed yearly, up to 10 seats, one channel type and up to 10 automation rules
- Professional: $65 a seat a month billed yearly, up to 50 seats; adds email, SMS and social channels together, macros, SSO and SCIM
- Enterprise: $105 a seat a month billed yearly; adds AI routing and tagging, unlimited rules, and Copilot, QA and CSAT included
- Autopilot AI agent from $0.39 per conversation; Copilot $20 a seat a month on Starter and Professional
- Yearly billing saves 24%; monthly prices are not listed
- 14-day trial with Professional features and no card
Pros
- +Best shared email experience
- +Good internal commenting
- +Strong routing rules
Cons
- −Per-seat cost adds up
- −Overkill for pure ticketing
Best Front Alternatives
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Front Compared
Front FAQ
What is Front used for?⌄
Front is a customer support tool. Shared inbox that treats email as a team workflow.
Is Front free?⌄
Front does not offer a permanent free tier; paid plans start at $19/month.
How much does Front cost?⌄
Front plans start at $19/month.
What are the best Front alternatives?⌄
Popular Front alternatives include Crisp, Help Scout, Chatwoot, Tidio, Intercom. Compare pricing and features on our Front alternatives page.
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