Intercom: Pricing, Features & Alternatives
Customer messaging platform with AI agent resolution.
Who it’s for: Software companies that support customers inside their own web or mobile app and want an AI agent to answer first, with people picking up the rest.
Category
Customer Support
Pricing
From $39/seat/mo
Free tier
No
Best for
Customer Support: in-app support, AI agent, SaaS
Intercom at a Glance
- What it is
- Customer messaging platform and helpdesk
- Channels
- In-app Messenger, chat, email and help center
- AI agent pricing
- $0.99 per outcome (Fin)
- Free access
- 14-day trial, no free plan
- How you pay
- Per seat, plus Fin outcomes
Checked November 2026 against Intercom pricing.
Intercom Pricing Plans (2026)
| Plan | Price |
|---|---|
| EssentialPopular | $39 / seat / month |
| Advanced | $99 / seat / month |
Pricing summary: From $39/seat/mo. Always confirm current pricing on the official site.
Key Intercom Features
- Essential: $29 a seat a month, or $19 a seat a month billed yearly; Messenger, shared inbox, ticketing and a public help center
- Advanced: listed at $85 a seat a month; adds workflow automation, round robin assignment, a multilingual help center and 20 free Lite seats
- Expert: listed at $132 a seat a month; adds SSO, HIPAA support, SLAs and 50 free Lite seats
- Fin AI Agent: $0.99 per outcome with a monthly minimum, and it can also sit on top of another helpdesk such as Salesforce
- Copilot for agents: $29 an agent a month billed yearly or $35 monthly
- 14-day trial with every feature and no card; no free plan
Pros
- +Fin AI resolves a real share of tickets
- +Excellent product experience
- +Strong in-app messaging
Cons
- −Costs escalate quickly
- −Resolution charges on top of seats
Best Intercom Alternatives
Compare all
Intercom Compared
Intercom FAQ
What is Intercom used for?⌄
Intercom is a customer support tool. Customer messaging platform with AI agent resolution.
Is Intercom free?⌄
Intercom does not offer a permanent free tier; paid plans start at $39/month.
How much does Intercom cost?⌄
Intercom plans start at $39/month.
What are the best Intercom alternatives?⌄
Popular Intercom alternatives include Crisp, Tidio, Help Scout, Chatwoot, Zendesk. Compare pricing and features on our Intercom alternatives page.
Not sure if Intercom fits your stack?
Get a free, AI-powered tech stack tailored to your budget, app type, and team size, including the best customer support pick for you.
Build my stack free